This policy covers payments for myPager listing plans (the fee to publish or renew a listing). It doesn't cover any payment, sale, or exchange between users — see our Disclaimer.
Listing plan fees are non-refundable once payment is verified, except in the specific cases below. This is standard for classifieds/listing services: the fee covers submitting your listing for review and, once approved, publishing it for the plan's duration — not a guaranteed sale or outcome.
If our moderation team rejects your listing, you don't need to pay again. You can edit it to fix the issue and resubmit it for review at no additional charge — your original payment still covers that listing. We don't automatically refund a rejected listing's payment, since resubmission is free.
If a technical error causes you to be charged twice for the same listing, or you were charged but your payment status shows as failed, contact us at refunds@mypager.app with your payment reference. We'll investigate and refund any confirmed duplicate or erroneous charge to your original payment method, generally within 7–10 business days, in line with Razorpay's processing times.
We don't currently offer self-service cancellation of a payment that's already been verified but is still pending review. If you want to withdraw a listing before it's reviewed, contact support@mypager.app and we'll handle it case by case.
Listings expire automatically at the end of their paid plan period. Expiry is not a cancellation and isn't refundable — it's the plan running its full course. You can renew an expired listing for a new period at any time.
Approved refunds are issued to the original payment method via Razorpay. We don't issue refunds as account credit, cash, or to a different payment method.
Email refunds@mypager.app with your listing code (e.g. MP-SR-00042) and the issue. We aim to respond within 3 business days.